Returns & Exchanges

Standard Return Policy

If you are not satisfied with your purchase, you may return your item(s) within 30 days of delivery. Once the returned item is received and inspected, a refund will be issued to the original payment method. Please note that shipping fees are non-refundable.

Return policies may vary during promotional periods. Please review the promotion terms and conditions before placing your order.

For items purchased from other authorized retailers, please contact the retailer directly regarding their return policy.

Return Process (excluding Black Friday and other promotional events)

If you would like to return an item, please contact service@stellacis.com to request return instructions.

When contacting us, please include:

• Your order number
• The item(s) you wish to return

Once we receive your request, our support team will provide the next steps for your return.

Damaged Items

If your item arrives damaged, please send a photo of the damaged product along with your order number to service@stellacis.com with the subject line:

DAMAGED ITEM

This request should be submitted within 14 days of delivery.

Missing Items

If your order arrives with missing items, please contact us at service@stellacis.com with the subject line:

MISSING ITEM

Please include your order number so our support team can assist you as quickly as possible.